Business Administration Trainee - Customer Service - 12 Month Traineeship

About Us

Gunnedah Shire Council is an integral part of the Gunnedah community, a vibrant, warm and friendly town surrounded by the expansive Liverpool Plains and framed by the Kelvin Ranges. The Koala Capital of the world offers much more than just our famous furry friends! With a population of approximately 13,085 Gunnedah is a commodity hub and major destination on the intersection of the Kamilaroi Highway Touring Route and Oxley Highway. Here at Gunnedah Shire Council, we are committed to providing a friendly and helpful service to all stakeholders and a liveable and accessible community for all ages and demographics. Additionally, we are proud to promote economic and business development in the region.

It is important to note that we are not only invested in the people of Gunnedah, but also heavily invested in our employees and their future careers. 

The Opportunity

Do you want an opportunity to gain advanced office skills whilst achieving a Certificate III in Business?

Are you punctual, reliable and motivated to be a positive member of a dedicated team of Customer Service professionals?

Gunnedah Shire Council performs a range of functions and we provide a progressive, rewarding and varied working environment. 

We are seeking a motivated individual who is enthusiastic about learning customer service and administration skills whilst serving the community.

Key duties of the role include, but are not limited to:

• Communicating with customers via telephone, email and face to face.
• Processing customer service requests.
• Processing payments and undertake receipting and cash handling duties.
• Undertaking general administration duties as directed.

Our next Business Administration Trainee - Customer Service

We are looking for someone who is ready to take the next step in their career. Many of our trainees have obtained great jobs after they have finished their traineeship. You do not need to have a lot of experience and applications from school leavers are encouraged. Ideally you will be able to demonstrate:

• A can-do attitude and strong work ethic.
• Commitment to both on and off the job training.
• Demonstrated written and oral communication skills.
• Strong computer literacy skills.
• High level of accuracy and eye for detail.
• Ability to work as part of a team.
• Ability to follow instructions.
• Ability to assess and prioritise tasks.
• Previous customer service experience.
• Previous cash handling experience.

What We Offer

Some of the benefits working for Gunnedah Shire Council include:

• 35 hours per week 
• 4 weeks annual leave
• Rostered day off every 3 weeks
• Learning and development opportunities
• Access to employee wellbeing programs
• Salary packaging options
• Active social club

Annual salary starting from $41,771 + Superannuation 

For further information regarding this role please contact Kim Stone, Team Leader Corporate Training and Trainee Development, on 02 6740 2100 or see the position description.

How to Apply

Please read the Position Description by clicking on the link above.  It is important to read this carefully to understand what the job involves.

No candidate will meet every single desired qualification or skill.  If your experience looks a little different from what we have identified and you think you can bring value to the role, we would love to learn more about you!

If this sounds like you, click the Apply button below, complete the application form. Please ensure you answer all questions and upload a current resume and cover letter outlining your suitability for this role, as well as any copies of relevant qualifications that support your application.

Applications close: Friday 1 November 2024 at 5:00PM

Further information

The expected start date for this position will be Monday 13 January 2025.

As part of the recruitment process, suitable applicants will be required to complete pre-employment screening which may include relevant background checks, functional capacity assessment and drug and alcohol screening.

Our recruitment process is primarily via system generated emails.  Please ensure your email is correct before submitting your application to avoid missing crucial updates and outcomes.

Email notifications may include application confirmation, interview invitations, request for references, and application outcomes.  Please check your email regularly, including your junk email.

Gunnedah Shire Council as an equal opportunity employer is committed to a merit-based workforce that encompasses inclusiveness and diversity in an environment of mutual respect. We invite, encourage, welcome and value candidate of all ages and from all backgrounds.

For all enquiries regarding the application and recruitment process, please contact the People and Culture team on 02 6740 2194 or peopleandculture@gunnedah.nsw.gov.au