Business Administration Trainee - Customer and Information Services

Job Title: Business Administration Trainee

Location: Gunnedah NSW 

Salary Range: T1-T10 ($482.00 - $1230.40 per week + 12% Superannuation)

Contract Type: Temporary Full Time (Duration of Traineeship - 12 Months)

Hours: Full Time, 35 hours per week 

Application Deadline: 5:00pm, Sunday 19 October 2025

A council truly passionate about community!

Gunnedah Shire Council is an integral part of the Gunnedah community, a vibrant, warm and friendly town surrounded by the expansive Liverpool Plains and framed by the Nandewar Ranges. At Gunnedah Shire Council we are committed to providing a friendly and helpful service to all stakeholders. We are dedicated to Gunnedah being a liveable and accessible community for all ages and demographics. Additionally, as a council we are proud to promote economic and business development in the region.

We are not only invested in the people of Gunnedah, we are also heavily invested in its employees and their future careers. We now have an exciting opportunity for a Business Administration Trainee to join the Customer and Information Services team. 

Our Next Business Administration Trainee

Do you want an opportunity to gain advanced office skills whilst achieving a Certificate III in Business?

Are you punctual, reliable and motivated to be a positive member of a dedicated team of Customer Service professionals?

Gunnedah Shire Council performs a range of functions and we provide a progressive, rewarding and varied working environment. 

We are seeking a motivated individual who is enthusiastic about learning customer service and administration skills whilst serving the community.

Key Responsibilities

• Provide administrative, customer service and project support across teams within Customer and Information Services, including Records, Customer Service, Communications, IT and Corporate Training.
• Successfully undertake a course of training designed to equip the incumbent with skill equivalent to a Certificate III in a relevant field.
• Contribute to ongoing projects by performing assigned tasks and supporting team objectives.
• Assist with general records management and administration duties throughout the Corporate Services Directorate.
• Assist with filing, indexing and maintaining physical and electronic records in accordance with Council’s Records Management policies.
• Communicate with colleagues and customers via telephone, email and face to face.
• Process payments and undertake receipting and cash handling duties.
• Help prepare simple internal messages like newsletters or notices.
• Assist with updating information on noticeboards or intranet pages.
• Help organise training materials and prepare resources for internal workshops and development activities.
• Support the IT helpdesk and assist with basic troubleshooting under supervision.
• Assist with data entry and updating GIS datasets as directed.
• Undertake general administration duties as directed.
• Limited word processing: general day to day correspondence.
• Work within agreed individual work objectives, work and training plans.
• Attend internal and external training sessions as required.
• Support the continuous improvement of services for Council and the community.

Key Requirements

• A positive, can-do attitude and strong work ethic.
• Commitment to completing training and professional development.
• Clear and effective communication skills, both written and verbal.
• Ability to work as part of a team or independently as required.
• Ability to follow instructions and guidelines.
• Ability to assess, prioritise and complete tasks in a timely manner.
• Strong computer literacy skills.
• Strong attention to detail with a focus on completing tasks accurately.

While not required, desirable characteristics of a successful candidate could include:

• Previous experience in a customer service or administrative environment (including school, volunteer or casual work).
• Experience or willingness to learn basic cash handling and receipting tasks.
• Intermediate Microsoft Office skills.
• Current valid NSW Drivers Licence.

Why Join Gunnedah Shire Council

Some of the benefits working for Gunnedah Shire Council include:

• Opportunity to make a meaningful impact on the community.
• Complete a Certificate III in Business with mentorship from experienced members of local government
• Supportive and dynamic work environment.
• Professional development and career growth opportunities.
• 35 hours per week 
• 4 weeks annual leave
• Rostered day off every 3 weeks
• Access to employee wellbeing programs
• Salary packaging options
• Active social club

For further information regarding this role please contact Kim Stone, Team Leader Corporate Training and Trainee Development, on 02 6740 2100 or see the position description.

How to Apply

Please read the Position Description by clicking on the link above.  It is important to read this carefully to understand what the job involves.

No candidate will meet every single desired qualification or skill.  If your experience looks a little different from what we have identified and you think you can bring value to the role, we would love to learn more about you!

If this sounds like you, click the Apply button below, complete the application form. Please ensure you answer all questions and upload a current resume and cover letter outlining your suitability for this role, as well as any copies of relevant qualifications that support your application.

Further information

As part of the recruitment process, suitable applicants will be required to complete pre-employment screening which may include relevant background checks, functional capacity assessment and drug and alcohol screening.

Our recruitment process is primarily via system generated emails.  Please ensure your email is correct before submitting your application to avoid missing crucial updates and outcomes.

Email notifications may include application confirmation, interview invitations, request for references, and application outcomes.  Please check your email regularly, including your junk email.

Gunnedah Shire Council as an equal opportunity employer is committed to a merit-based workforce that encompasses inclusiveness and diversity in an environment of mutual respect. We invite, encourage, welcome and value candidate of all ages and from all backgrounds.

For all enquiries regarding the application and recruitment process, please contact the People and Culture team on 02 6740 2100 or peopleandculture@gunnedah.nsw.gov.au