Credit Control Officer

Location: Gunnedah, NSW 

Contract Type: Full Time, 35 hours per week 

Salary Range: Grade 12 ($1489.71 - $1644.36 per week + 12% Superannuation)

Application Deadline: Friday 10 October 2025

A council truly passionate about community!

Gunnedah Shire Council is an integral part of the Gunnedah community, a vibrant, warm and friendly town surrounded by the expansive Liverpool Plains and framed by the Nandewar Ranges. At Gunnedah Shire Council we are committed to providing a friendly and helpful service to all stakeholders. We are dedicated to Gunnedah being a liveable and accessible community for all ages and demographics. Additionally, as a council we are proud to promote economic and business development in the region.

We are not only invested in the people of Gunnedah, we are also heavily invested in its employees and their future careers.

Are you passionate about finance and creating strong stakeholder relationships?

Gunnedah Shire Council is seeking a motivated and collaborative professional to join our Finance Department.

• Looking for a tree change? Enjoy a rural community lifestyle!
• Fantastic opportunity to advance your career in a vibrant local community!
• Receive an attractive salary up to $85,500/year (depending on experience/qualifications) PLUS super and salary packaging options! 
• Additional benefits include relocation assistance for the right applicant, a paid rostered day off every three weeks, ongoing professional development opportunities and negotiable flexibility!

Our Next Credit Control Officer

Reporting to the Coordinator Revenue, you will be responsible for managing Council’s accounts receivable processes, including monitoring overdue accounts, following up on outstanding payments, and assisting with revenue planning and debt recovery. 

Key Responsibilities

• To assist in the delivery of revenue planning and collection services provided.
• Production and distribution of invoices and statements to customers.
• Administration, monitoring and reconciliation of debtor accounts and balances.
• Liaison with customers, internal and external stakeholders to support timely collection of outstanding accounts.
• Assessment, approval and creation of new credit accounts.
• Undertake credit and collection actions for outstanding rates, water and debtors in accordance with Council’s Debt Recovery and Hardship Policy provisions.
• Administration and negotiation of payment plans and settlements.
• Provision of effective and timely information to management and ratepayers.
• Efficient customer service.
• Assist the Revenue Team to ensure delivery of revenue functions in a cost-effective manner that achieves the outcomes prescribed in the Strategic and Operational plans of Council whilst meeting required standards and complying with all legislative requirements.
• Manage the provision of timely and quality revenue planning and collection services, advice, and information to the Department’s internal and external customers.
• Exercise all delegated functions, duties and responsibilities and implement without delay any decisions and/or directives made by Council and General Manager.
• Assist the development of Council’s Strategic Plan through proactive participation and completion of required elements from the Revenue section.
• Ensure compliance with Council’s Policies and the delivery of services in line with Council’s and the Department’s strategies, delivery and operational plans, departmental and business unit plans.
• Manage projects and tasks assigned to the incumbent.
• Assist in the development and monitoring of budgets to deliver quality revenue planning and collection outcomes.

Key Requirements

• Demonstrated knowledge and understanding of accounting/financial practices in a corporate environment.
• Demonstrated high level communication and inter-personal skills.
• Demonstrated commitment to customer service and team-based achievement.
• Proven ability to manage individual work programs and projects utilising skills, experience and specialist knowledge to facilitate achievement of departmental objectives.
• Advanced skills in the application of software, particularly financial systems.
• Demonstrated high level skills in data analysis, decision making and problem solving.
• Demonstrated skills and knowledge in use of Microsoft Office applications.
• Ability and continued commitment to work according to Councils' policies and Code of Conduct, with or without supervision.
• Current valid NSW Class C Drivers Licence (ongoing employment is conditional on maintaining this Licence).

* While not required, desirable characteristics of a successful candidate could include:

• Experience in Local Government.
• A degree (or near completion of) in accounting, business, financial management or a related field.
• Demonstrated understanding of Revenue functions in a local government environment.

No candidate will meet every single desired qualification or skill. If your experience looks a little different from what we have identified and you think you can bring value to the role, we would love to learn more about you!

Why Join Gunnedah Shire Council?

Some of the benefits working for Gunnedah Shire Council include:

• Opportunity to make a meaningful impact on the community.
• Receive annual award salary increases with potential for further increases during performance appraisal cycles
• 35 hours per week 
• Rostered day off every 3 weeks
• Long service leave after 5 years
• Salary packaging and salary sacrificing options available
• Supportive and dynamic work environment.
• Professional development and career growth opportunities.
• 4 weeks annual leave
• Access to employee wellbeing programs
•  Active social club

For further information regarding this role please contact Kylie McDonald, Manager Finance, on 02 6740 2100 or see the Position Description

How to Apply

 Please read the Position Description by clicking on the link above.  It is important to read this carefully to understand what the job involves.

 No candidate will meet every single desired qualification or skill.  If your experience looks a little different from what we have identified and you think you can bring value to the role, we would love to learn more about you!

 If this sounds like you, click the Apply button below, complete the application form. Please ensure you answer all questions and upload a current resume and cover letter outlining your suitability for this role, as well as any copies of relevant qualifications that support your application.

 Further information

 As part of the recruitment process, suitable applicants will be required to complete pre-employment screening which may include relevant background checks, functional capacity assessment and drug and alcohol screening. Our recruitment process is primarily via system generated emails.  Please ensure your email is correct before submitting your application to avoid missing crucial updates and outcomes.

 Email notifications may include application confirmation, interview invitations, request for references, and application outcomes.  Please check your email regularly, including your junk email.

 Council is an equal opportunity employer is committed to a merit-based workforce that encompasses inclusiveness and diversity in an environment of mutual respect. We invite, encourage, welcome and value candidate of all ages and from all backgrounds.

 For all enquiries regarding the application and recruitment process, please contact the People and Culture team on 02 6740 2100 or peopleandculture@gunnedah.nsw.gov.au