GoCo CHSP Officer - Gunnedah Shire Council

Location: Gunnedah Shire, NSW 

Contract Type: Full Time, 35 hours per week 

Salary Range: Grade 9 ($1313.65 - $1450.02 per week + 12% Superannuation)

Application Deadline: 5:00pm, Wednesday 22 October 2025

A council truly passionate about community!

Gunnedah Shire Council is an integral part of the Gunnedah community, a vibrant, warm and friendly town surrounded by the expansive Liverpool Plains and framed by the Nandewar Ranges. At Gunnedah Shire Council we are committed to providing a friendly and helpful service to all stakeholders. We are dedicated to Gunnedah being a liveable and accessible community for all ages and demographics. Additionally, as a council we are proud to promote economic and business development in the region.

We are not only invested in the people of Gunnedah, we are also heavily invested in its employees and their future careers.

Are you passionate about supporting older people to remain independent in their own homes?

Gunnedah Shire Council is seeking an energetic and enthusiastic person to join the GoCo team.

• Looking for a tree change? Enjoy a rural community lifestyle!
• Fantastic opportunity to advance your career in a vibrant local community!
• Receive an attractive salary up to $75,000/year (depending on experience/qualifications) PLUS super and salary packaging options! 
• Additional benefits include relocation assistance for the right applicant, a paid rostered day off every three weeks, ongoing professional development opportunities and negotiable flexibility!

Our Next CHSP Officer

The Opportunity

Reporting to the Groups and Community Supports Team Leader, you will be become part of GoCo's expanding team. GoCo specialises in providing personalised aged and community care services across the New England and North West regions of NSW, supporting older people in the community to live their life the way they choose for over 30 years.

GoCo is an approved provider for Home Care Packages, is funded to deliver Commonwealth Home Support Programme services, is a provider of Community Transport and is a partner in the delivery of services for the Carer Gateway.

Key Responsibilities

• Providing a comprehensive, coordinated and integrated range of CHSP services for frail aged people living in the local area;
• Develop care and support plans directly with the consumer and/or consumer representative (where appropriate), that:

• • are based on Consumer Directed Care principles
  • support the lifestyle choice of the customer to remain at home and in the community
  • achieve output goals and KPI’s
  • based on feedback from clients, their representatives, health professionals and service providers.

• Ensure confidentiality, privacy, dignity, and endeavour to protect from discrimination or abuse. This also includes fulfilling requirements in relation to mandatory reporting (ie child protection and elder abuse).    
• Provide flexible, timely services that respond to the needs of consumers and their carers
• Work towards GoCo’s consumers receiving culturally safe, equitable access to the service regardless of geographical location, membership to a particular social group or any other factor which may have the potential to result in marginalisation.
• Report regularly to the GoCo Group and Community Supports Team Leader through formal and informal support and supervision to ensure work practices, service provision and legislative requirements meet best practice standards. 

Key Requirements

• Certificate III in Community Services (CHSP, Aged Care or Disability Services).
• Minimum 2 years’ experience in customer and/or community service.
• Demonstrated ability to support people to achieve goals related to their quality of life and ability to live independently.
• Demonstrated ability to effectively communicate with vulnerable people and their carers and with people of Aboriginal and Torres Strait Islander descent.
• Demonstrated skills and knowledge in use of Microsoft Office applications.
• Ability and continued commitment to work according to Councils' policies and Code of Conduct, with or without supervision.
• Current valid NSW Class C Drivers Licence (ongoing employment is conditional on maintaining this Licence).

* While not required, desirable characteristics of a successful candidate could include:

• Experience in Local Government.
• Current First Aid Certificate.
• Certificate IV in Community Services (Aged Services) or similar.

No candidate will meet every single desired qualification or skill.  If your experience looks a little different from what we have identified and you think you can bring value to the role, we would love to learn more about you!

Why Join Gunnedah Shire Council?

Some of the benefits working for Gunnedah Shire Council include:

• Opportunity to make a meaningful impact on the community.
• Receive annual award salary increases with potential for further increases during performance appraisal cycles
• 35 hours per week 
• Rostered day off every 3 weeks
• Long service leave after 5 years
• Salary packaging and salary sacrificing options available
• Supportive and dynamic work environment.
• Professional development and career growth opportunities.
• 4 weeks annual leave
• Access to employee wellbeing programs
• Active social club

For further information regarding this role please contact Melinda McCulloch, Groups and Community Supports Team Leader, on 02 6740 2100 or see the Position Description

How to Apply

 Please read the Position Description by clicking on the link above.  It is important to read this carefully to understand what the job involves.

 No candidate will meet every single desired qualification or skill.  If your experience looks a little different from what we have identified and you think you can bring value to the role, we would love to learn more about you!

If this sounds like you, click the Apply button below, complete the application form. Please ensure you answer all questions and upload a current resume and cover letter outlining your suitability for this role, as well as any copies of relevant qualifications that support your application.

Further information

As part of the recruitment process, suitable applicants will be required to complete pre-employment screening which may include relevant background checks, functional capacity assessment and drug and alcohol screening. Our recruitment process is primarily via system generated emails.  Please ensure your email is correct before submitting your application to avoid missing crucial updates and outcomes.

Email notifications may include application confirmation, interview invitations, request for references, and application outcomes.  Please check your email regularly, including your junk email.

Council is an equal opportunity employer is committed to a merit-based workforce that encompasses inclusiveness and diversity in an environment of mutual respect. We invite, encourage, welcome and value candidate of all ages and from all backgrounds.

For all enquiries regarding the application and recruitment process, please contact the People and Culture team on 02 6740 2100 or peopleandculture@gunnedah.nsw.gov.au