Business Administration Trainee (Customer Service)

Job Title: Business Administration Trainee – Customer Service

Location: Gunnedah NSW

Salary Range: T1-T10 ($482.00 - $1230.40 per week + 12% Superannuation)

Contract Type: Temporary Full Time (Duration of Traineeship - 12 Months)

Hours: Full Time, 35 hours per week

Application Deadline: 5:00pm, Wednesday 11 November 2025

A council truly passionate about community!

Gunnedah Shire Council is an integral part of the Gunnedah community, a vibrant, warm and friendly town surrounded by the expansive Liverpool Plains and framed by the Nandewar Ranges. At Gunnedah Shire Council we are committed to providing a friendly and helpful service to all stakeholders. We are dedicated to Gunnedah being a livable and accessible community for all ages and demographics. Additionally, as a council we are proud to promote economic and business development in the region.

We are not only invested in the people of Gunnedah, we are also heavily invested in its employees and their future careers. We now have an exciting opportunity for a Business Administration Trainee to join the Customer Service team.

Our Next Business Administration Trainee

Do you want an opportunity to gain advanced office skills whilst achieving a Certificate III in Business?

Are you punctual, reliable and motivated to be a positive member of a dedicated team of Customer Service professionals?

Gunnedah Shire Council performs a range of functions, and we provide a progressive, rewarding and varied working environment.

We are seeking a motivated individual who is enthusiastic about learning a range of recordkeeping and administration skills whilst serving the community.

Key duties of the role include, but are not limited to:

• Communicating with customers via telephone, email and face to face.
• Processing customer service requests.
• Processing payments and undertake receipting and cash handling duties.
• Undertaking general administration duties as directed.

We are looking for someone who is ready to take the next step in their career. Many of our trainees have obtained great jobs after they have finished their traineeship. You do not need to have a lot of experience and applications from school leavers are encouraged. Ideally you will be able to demonstrate:

• A can-do attitude and strong work ethic.
• Commitment to both on and off the job training.
• Demonstrated written and oral communication skills.
• Strong computer literacy skills.
• High level of accuracy and eye for detail.
• Ability to work as part of a team.
• Ability to follow instructions.
• Ability to assess and prioritise tasks.
• Previous customer service experience.
• Previous cash handling experience.

What We Offer

Some of the benefits working for Gunnedah Shire Council include:

• 35 hours per week
• 4 weeks annual leave
• Rostered day off every 3 weeks
• Learning and development opportunities
• Access to employee wellbeing programs
• Salary packaging options
• Active social club

For further information regarding this role please contact Kim Stone, Team Leader Corporate Training and Trainee Development, on 02 6740 2100 or see the position description.

How to Apply

Please read the Position Description by clicking on the link above.  It is important to read this carefully to understand what the job involves.

No candidate will meet every single desired qualification or skill.  If your experience looks a little different from what we have identified and you think you can bring value to the role, we would love to learn more about you!

If this sounds like you, click the Apply button below, complete the application form. Please ensure answer all questions and upload a current resume and cover letter outlining your suitability for this role, as well as any copies of relevant qualifications that support your application.

Further information

**The expected start date for this position will be Tuesday 27 January 2026**

As part of the recruitment process, suitable applicants will be required to complete pre-employment screening which may include relevant background checks, functional capacity assessment and drug and alcohol screening.

Our recruitment process is primarily via system generated emails. Please ensure your email is correct before submitting your application to avoid missing crucial updates and outcomes.

Email notifications may include application confirmation, interview invitations, request for references, and application outcomes.  Please check your email regularly, including your junk email.

Gunnedah Shire Council as an equal opportunity employer is committed to a merit-based workforce that encompasses inclusiveness and diversity in an environment of mutual respect. We invite, encourage, welcome and value candidate of all ages and from all backgrounds.

For all enquiries regarding the application and recruitment process, please contact the People and Culture team on 02 6740 2100 or peopleandculture@gunnedah.nsw.gov.au